Refund policy

Legal entity: iBrushy™ is a trademark of ENLIGHTENMENT CLUB LLC, a Wyoming (USA) limited liability company — 30 N Gould St #39255, Sheridan, WY 82801, USA — EIN 37-2157189 — info@ibrushy.com.

90-day money-back guarantee, no questions asked

You have 90 days from delivery to try iBrushy calmly, at home, as part of your routine. If it is not for you, for any reason, we refund you. We do not ask why and you do not have to explain. The guarantee also covers opened and used products: you get back the full price you paid for every product you return.

The main terms, in short: you claim by email within 90 days of delivery; you send the product back, with everything that came in the order, at your own cost with a tracked carrier; you get back the full price paid for every product you return, and items you keep are not refunded; the money-back refund can be used once per customer; original shipping and add-ons are not refunded.

The rules are few, clear and the same for everyone. They have one purpose: to keep the guarantee fast for people who use it in good faith.

This policy applies to orders shipped to addresses in the United States. The guarantee is given by ENLIGHTENMENT CLUB LLC (details above) on all iBrushy products bought on ibrushy.com, ibrushy.it and uk.ibrushy.com.

This version applies to orders placed from 16 October 2026. Earlier orders follow the terms published when they were placed.

How it works

  • 1. Email us within 90 days of delivery. Write to info@ibrushy.com from the email address you used for your order, with your order number and a photo of all the items you want to return. You do not need to give a reason.
  • 2. We reply within 2 business days with a claim number and the address to ship your package to. Our reply also includes our tips on using your product: if you decide to keep trying it, you can reopen the claim at any time within the 90 days.
  • 3. Ship it within 14 days of our reply. Put back in the package everything you received with the order: products, kit accessories and free gifts. Add a sheet of paper with your claim number, ship the package with a tracked carrier and email us the tracking number. You pay for the return shipping.
  • 4. We refund you within 10 business days of the package reaching our warehouse, to the payment method you used.

Sometimes we will tell you to keep the product: in that case you ship nothing back and we refund you within 10 business days of our reply.

Guarantee rules

  • When the 90 days start. From the delivery recorded in the carrier's tracking. If the tracking does not show it, from the last business day of the processing plus delivery time stated in our Shipping Policy for your country, counted from the order date. In this policy, that day is the "end of the delivery time".
  • One claim per order. It can include every product in the order: list them all in the same email.
  • One money-back refund per customer. The money-back refund can be used once per customer. Two claims that share any one of these (person, shipping address, email address, payment method) count as the same customer. Damaged, wrong or defective products do not count toward this limit: for those, the rules below and your rights under the laws of your state always apply.
  • The return is complete. You send back everything that came with the order, including the accessories and free gifts of the offer. Anything missing is deducted from the refund (see "How much we refund").
  • The return is tracked and must reach us. Use a tracked carrier and keep the shipping receipt. The package travels at your risk until it reaches our warehouse: under the guarantee, a return that does not arrive is not refunded.
  • Only to the address we give you. Ship your package after our reply and to the address we give you. A package without a claim number, or sent elsewhere, may not reach us or may not be matched to your order, and in that case we cannot refund it.
  • On time. If your return is not shipped within 14 days of our reply, the claim closes. You can reopen it only while you are still within the 90 days.
  • Only our products, only from our websites. We refund the items in your order bought on ibrushy.com, ibrushy.it or uk.ibrushy.com. Products bought on marketplaces, from resellers or secondhand follow the policy of whoever sold them to you.
  • Good faith. If a claim uses false details, swapped products or several accounts for the same person, we close the claim and may refuse future orders.

Refunds: when and how

  • When: within 10 business days of your return reaching our warehouse, after we have checked the contents. If we tell you to keep the product, within 10 business days of our reply.
  • How: to the payment method used for the order, with no fee. We do not refund to a different card, account or person.
  • How much: the amount you actually paid for the products, after discounts and codes. If you return only part of an order, we refund the share you paid for those items, with discounts split in proportion to the list price. Free gifts are part of the offer: if you return the products of the offer, you return the gifts too.
  • What the guarantee does not refund: the shipping charge of the order, add-ons chosen at checkout such as priority or VIP shipping, and the return shipping.
  • No credit 10 business days after our confirmation? Banks take different times: email us and we will send you the transaction receipt.

How much we refund

Using the product is normal: that is exactly what the guarantee is for. You get back the full price you paid for every product you return, opened or used.

  • Product returned, opened or used: 100% of the price you paid for it.
  • Kit accessory or free gift not returned: we deduct its selling price on our website on the date of the order; if it is not sold on its own, $5 per item. The refund never goes below zero.
  • Product not returned: not refunded.
  • Item that is not part of your order: no refund; if you ask, we ship it back to you at your cost.
  • Return not shipped within 14 days of our reply: claim closed.

We check every return when it arrives and photograph the contents. If we apply a reduction, we send you the photos together with the amount.

Package not received

When a package counts as delivered

For this procedure a package is delivered when the carrier's tracking shows it as delivered at the address you gave us, including when it was taken in by a neighbor, a doorman or a front desk, left in a designated place, or left at the locker or pickup point you chose. If you chose a business address, make sure it is complete and that someone can receive the package.

Late or stuck

  • Email us if the tracking has not moved for 7 days or the end of the delivery time has passed (see "When the 90 days start"), and in any case within 30 days of that date.
  • We open an investigation with the carrier. If the carrier does not confirm delivery within 10 business days, we ship your order again once, with a tracked carrier, or refund you: we choose the fastest solution.
  • A delay within the stated delivery time is not a lost package.

Shown as delivered, but not received

  • Within 48 hours of the recorded delivery, check your mailbox, neighbors, building, post office and locker, then email us.
  • We send you a statement of non-receipt to sign. We share it with the carrier and, if it proves false, with the authorities.
  • We open an investigation with the carrier. If the carrier confirms delivery at your address with a signature, a photo or a location, the order stays delivered. If it does not confirm delivery within 10 business days, we ship your order again once or refund you.
  • Without a report within 48 hours, the tracking applies for this procedure: the package counts as delivered.

One remedy per order

  • Each order gets one remedy: a new shipment or a refund, never both.
  • We reship once only. If the second package does not arrive either, we refund you and the order closes.
  • If the original package also reaches you after we reship or refund, tell us within 7 days: we send you a prepaid label to send it back. If you do not send it back within 14 days of our email, we ask you to pay for those products at the order price: the reshipment or refund was owed only for a lost package.

Address, absence, refusal

  • We can change the shipping address only within 12 hours of purchase.
  • If the package comes back to us because the address was incorrect or incomplete, nobody was available at the delivery attempts, the package was refused or it was not picked up within the carrier's time limit, reshipping is charged at its actual cost, which depends on the size of the package; we will tell you the exact amount before reshipping. If you prefer a refund, we deduct the return costs we incurred.
  • If the tracking asks you to contact the carrier to arrange a new delivery, contact the carrier directly: it is the fastest way.
  • An unclaimed package returns to our logistics center after 30–60 days. If you want to receive it again, you pay for the new shipment; we will tell you the cost before you agree to it.

Order not yet shipped

Until your order ships you can cancel it by emailing us: we refund everything within 7 business days or, for credit card payments, within one billing cycle. Once it has shipped, canceling becomes a return.

Damaged, wrong or missing items

  • Within 48 hours of delivery send us photos or a video of the product, the packaging and the shipping label. With this evidence we open the fast claim: a replacement or a refund, at our cost, our choice depending on the case.
  • We may ask you to send the item back with a prepaid label, or tell you to keep it.
  • Without photos or a video the fast claim cannot start: they are the only evidence we can show the carrier.
  • After 48 hours you keep any rights you have under the laws of your state for defective products: email us, we assess the issue and may ask you to send the product back so we can check it.

Offers and free gifts

  • When you order with a special offer, select the correct offer before you pay. Free gifts appear in the cart and at checkout only if the offer has been added correctly: check that everything is there before completing your order.
  • If the free gifts do not appear, the offer has not been selected: we recommend canceling the order and placing it again with the correct offer.
  • We send the products listed in your order confirmation. If a free gift is missing because the offer was not selected, email us before your order ships and we will help you correct it. The guarantee still applies to the products you bought.

Disputes with your bank, card issuer or PayPal

The fastest way to a refund is us. A bank dispute can take weeks; a claim with us, a few days.

  • Email us first. Every email you send us stays on file with your claim.
  • One route at a time. If you open a dispute with your bank, card issuer or PayPal on an order with an open claim, we answer the bank with the full file: order, tracking, recorded delivery, messages, photos and the policy published at the time of your order. If your return has not yet reached our warehouse, the guarantee claim closes. If it has, the claim stays open: we still refund the amount due under this policy within the stated time and tell your bank, so the dispute covers only any difference.
  • If you withdraw the dispute before a decision, we reopen your claim where it was.
  • Agreements. We offer partial refunds or solutions such as keeping the product only when no dispute is open. Once accepted in writing, they close the order.
  • Never twice. If you get a refund from your bank or PayPal, we do not refund or reship the same order; if we already have, we ask you to pay the amount back.
  • Opening a dispute remains your right, and your rights under the law do not change.

Your rights under the law

The 90-day guarantee is an extra commitment from us. It is in addition to any rights you have under the laws of your state, and this policy does not limit them. If you paid by card, you also keep any rights you have with your card issuer.

Complaints

To make a complaint, email info@ibrushy.com or call +1 307 500 3813. If we cannot resolve it, you can contact the consumer protection office of your state.

Contact

For returns, refunds, the guarantee or complaints: info@ibrushy.com · +1 307 500 3813. We reply within 2 business days. Email us from the address used for your order and always include your order number: it helps us reply faster.