Privacy policy

Last updated: 9 June 2025

This Privacy Policy describes how IBRUSHY (the “Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit, use our services or make a purchase from ibrushy.com (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect—and have collected over the past 12 months—personal information about you from a variety of sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we collect about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be associated with you.

Information We Collect Directly From You

Information you provide directly through our Services may include:

  • Contact details, such as name, address, phone number, and email address.

  • Order information, including name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information, including username, password, security questions, and other information used for account security purposes.

  • Customer support information, including the information you choose to include in communications with us, for example when you send a message through the Services.

Some features of the Services may require you to provide certain information directly. You may choose not to provide this information, but doing so may prevent you from using or accessing certain features.

Information We Collect Automatically

We may automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”).

Usage Data may include information about how you access and use the Site and your account, including device information, browser information, network connection details, IP address, and other information related to your interaction with the Services.

Information We Receive From Third Parties

We may also obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.

  • Payment processors who collect payment information (e.g. bank account details, credit or debit card information, billing address) to process payments, fulfil orders, and provide the products or services you request, in order to perform our contract with you.

  • When you visit our Site, open or click emails we send, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information obtained from third parties will be treated in accordance with this Privacy Policy. See also the section Third-Party Websites and Links below.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide the Services and perform our contract with you, including processing payments, fulfilling orders, sending account-related notifications, managing your account, organising shipping, facilitating returns and exchanges, and enabling account-related features.

We may also improve your shopping experience by allowing Shopify to link your account with other Shopify services you choose to use. In such cases, Shopify will process your information as set out in its Privacy Policy and Consumer Privacy Policy.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending marketing communications by email, text message, or post, and showing advertisements for products or services.

If you reside in the EEA, the legal basis for this processing is our legitimate interest in selling our products, pursuant to Article 6(1)(f) GDPR.

Security and Fraud Prevention

We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or harmful activity.

If you create an account, you are responsible for keeping your login credentials secure. If you believe your account has been compromised, please contact us immediately.

If you reside in the EEA, the legal basis for this processing is our legitimate interest in keeping our website secure, pursuant to Article 6(1)(f) GDPR.

Communication and Service Improvement

We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to remain responsive and maintain our business relationship with you under Article 6(1)(f) GDPR.

Cookies

We use cookies to operate and improve our Site and Services, perform analytics, and better understand user interaction.

For details on cookies used with Shopify, see:
https://www.shopify.com/legal/cookies

Most browsers accept cookies by default, but you can adjust your browser settings to remove or reject cookies. Blocking cookies may negatively affect your experience and limit functionality.

Our Site recognises Global Privacy Control (GPC) signals. If we detect such a signal, we will treat it as a valid opt-out request for targeted advertising where applicable.

How We Share Your Personal Information

We may share your personal information in the following circumstances:

  • With vendors and service providers acting on our behalf (e.g. payment processing, IT services, analytics, fulfilment, customer support).

  • With marketing and business partners.

  • With affiliates within our corporate group.

  • In connection with a business transaction (e.g. merger, bankruptcy).

  • To comply with legal obligations or protect rights and safety.

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for their privacy or security practices. Please review their policies carefully.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under 16.

Data Security and Retention

No security system is perfect. We cannot guarantee absolute security. Data retention depends on legal, contractual, and operational needs.

Your Rights

Depending on your location, you may have rights including:

  • Right of access

  • Right to deletion

  • Right to rectification

  • Right to data portability

  • Right to opt out of sale or targeted advertising

  • Right to restrict processing

  • Right to withdraw consent

  • Right to appeal

You may exercise your rights by contacting us. We will not discriminate against you for exercising these rights.

Complaints

If you have complaints regarding our handling of your data, please contact us. EEA residents may also contact their local data protection authority.

International Users

Your personal information may be transferred, stored, and processed outside your country. Transfers outside Europe rely on recognised safeguards such as Standard Contractual Clauses.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

info@ibrushy.com

For the purposes of applicable data protection laws, we are the data controller unless otherwise stated.